Customer Care Representative

Job Description
Nestle Malta Ltd in Malta, is looking to recruit a Customer Care Representative to join their team on a full-time basis. Leading in Coffee, Nutrition, Health, and Wellness expertise, Nestlé is the place to grow to your full potential.

Job Role: 
As a Customer Care professional at Nestlé, you play a dynamic role by being the first point of contact for consumers, visitors, and clients of Nestlé Consumer Centre as well as Nestlé Malta Head Office. You will benefit from a global network of different skills and backgrounds, in an environment that stretches your thinking, grows your skills, and encourages innovation.

Key responsibilities:

• Responsible for the Nestlé Collect Scheme and all related member activities such as registration, the redemption of gifts, collection of points, recording of transactions, and updating of members’ accounts.
• Handle internal & external calls and requests ensuring excellent service standards and maintaining high customer satisfaction. 
• Address issues and inquiries from loyalty scheme members through social media, calls, as well as face-to-face interactions.
• Manage administrative tasks related to the Nestlé Collect Scheme and any other brand/company-related initiatives as required.
• Help organize and set up any workshops/events held either at the Nestlé Consumer Center or elsewhere.
• Prepare Hampers and other related promotional items for internal & external stakeholders.
• Ensure that the Nestlé Consumer Centre is always up-to-standard and well maintained, be it through premises as well as stocks for members’ redemption. 
• Other duties which may be deemed appropriate for the role assigned.

Key Capabilities:

• Reflect on the Company's Corporate image.
• Be a team player.
• Have a good understanding of customer relations.
• Have a digital understanding of social media.
• Have a good knowledge of Microsoft Office Applications (email, excel, word, ppt…).
• Have a solution-driven mindset.

Education and experience:

• Experience in a fast-paced environment with a customer-facing role.
• Relevant diploma/years of experience in general administration, secretarial duties, or similar education.
• Knowledge of Nestlé products and customer environment is an asset.
• Fluent in English and Maltese, any other language is a plus.

*At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference.

*We do this by fostering a diverse, friendly, supportive, and collaborative environment that creates positive disruption embraces innovation and empowers people and teams to win. We aim to hire friendly, respectful, inspiring people who care about the people’s lives that we touch every single day. Be a force for good. Join Nestlé. Have a look at what it means to work at Nestlé by clicking here.