Client Success Manager

Our internationally known client is on the lookout for a Client Success Manager to join their team in Malta. Reporting directly to the Head of Operations, the chosen candidate will work fully remotely and be responsible to:

• Actively cultivate strong relationships with clients to foster trust and partnership;
• Identify opportunities for collaboration or expansion of services and communicate these to Product Development (PD) teams;
• Manage the entire onboarding process, from initial discovery, calls with PDs to launch calls;
• Ensure all deadlines are met and promptly address any issues that arise during the process;
• Promote a culture of teamwork within the organization;
• Ensure internal stakeholders are aligned and working collaboratively to deliver the best outcomes for clients;
• Develop and refine processes to enhance the client experience continuously;
• Focus on providing a seamless and connected journey for clients, with a commitment to ongoing improvement;
• Take ownership of managing client programs from start to finish, ensuring they run smoothly and meet quality standards;
• Guide clients through the onboarding process, providing clear instructions and support to ensure their comfort and confidence;
• Maintain ongoing communication with clients to address any concerns and ensure they understand their responsibilities;
• Document and showcase the impact and results of client programs through compelling client stories;
• Highlight the value delivered to clients and the broader community through these programs.

• Experience in customer support, building clients relationships, ideally in SaaS, would be a must
• Must possess a driven, goal oriented attitude, with the ability to deliver outstanding work both independently and in a team
• Outstanding presentation, and written and verbal communication skills in English
• Great attention to detail and a data-driven approach, meticulously organised and self-motivated
• Must be able to work flexibly, able to evolve your approach to match the evolving needs of clients and colleagues
• Must be currently residing in Malta

• Any related certification to Sales, Self Development, Relationships, and Business is considered will be given preference.

• Remote working
• Career growth
• Performance Bonus