Customer Success Manager - English

As a Customer Success Manager - English you will be responsible for :

• Ensuring an effective and smooth transition from the sales process to on-boarding and the settling in period.
• Train customers to be self-reliant as possible and use the knowledge base effectively,
• Be proactive in analysing customer needs and preparing feedback that the support, sales and development teams can easily digest,
• Set and manage customer expectations, help them understand and accept company processes and decisions that might affect them,
• Hold regular customer success and satisfaction reviews - results of which are prepared for communication to other teams,
• Proactively analyse and be involved with improving the on-boarding process, encourage upsells and cross-sells,
• Partner with existing customers to effectively resolve issues over the phone various support channels and diagnose software issues and engage with our product manager using established processes.