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Quad Consultancy
Recruitment Agency

Hotel Manager

Posted date | 30/12/2016 Closing date | 29/01/2017
Full Time Management
Project Management
Business intelligence
Our client is a group of companies who is rapidly expanding their portfolio within the hospitality sector. They are currently recruiting for a new position as Hotel Manager for a new operation opening in 2017. They will be responsible for overseeing the entire operations of the hotel. This will entail dealing effectively with customers, department heads, assistant managers and other staff while keeping the hotel running smoothly to achieve a high level of guest satisfaction. They will also be responsible for maintaining the highest standards across every department in line with budgeted sales and cost levels. 
Key Responsibilities
  • Interacts with staff, guests and individuals outside the hotel such as potential clients, government officials, suppliers, competitors and other stakeholders
  • Ensures that the meetings policy is adhered to and when necessary conducts such meetings and ensures effectiveness of such meetings
  • Ensures that all Health and Safety procedures are followed and co-ordinated, tackling any issues that need immediate action
  • Monitors the distribution of work schedules as well as the application of overtime and suggests or implements any necessary changes
  • Involved in the preparation of the annual budgets and capital requirements and ensures their implementation together with the Financial Controller
  • Monitors the financial performance of the operation and takes the necessary actions as required to improve
  • Ensures that all units perform within the established cost levels
  • Coaches Department Heads to ensure they produce 100% efficiency in each of their department
  • Ensures that the hotel quality standards are properly communicated, implemented and practiced and also updated when necessary
  • Maintains the Eco performance to ensure the approval of certification, conducts Eco meetings with the internal committee, government authorities and other involved persons
  • Assist in monitoring present and future trends, practices and systems in the hotel industry and determines and ensures execution of competitive programmes as directed
  • Participates in conducting weekly inspections and ensures physical facilities are kept in optimal condition by full implementation of preventive programmes and future planning
  • Ensures that the highest level of cleanliness and hygiene is achieved and maintained
  • Ensures that the staff are continuously aware, and trained towards a commitment to customer satisfaction
  • Endeavours to keep the operation ahead of competition by proposing or directly implementing new ideas, concepts etc...and encouraging the team to follow
  • Participates and co-ordinates the preparation of the business plan and monitors its progress
  • Plans, executes and participates in special projects / assignments as requested by the General Manager
  • Carries out show rounds as required
  • Establishes and maintains effective internal communication to ensure optimum teamwork and productivity
  • Establishes and maintains effective employee relations 
  • Keeps the Hospitality director informed with any relevant information
  • Assists in selling the hotel through personal involvement with all potential markets as required
  • Ensures emergency procedures are practiced and enforced to provide for the security and safety of guests and employees
  • To take corrective measures and report accordingly matters regarding grooming and behaviours of staff as well as other management team members
  • Reviews energy consumption programme to ensure minimum energy and utility consumption without sacrificing human comfort
  • Ensures that environmentally friendly practices are implemented
  • Take responsibility to rectify hazardous situations, reporting major areas of concern to the Hospitality director
  • Ensures that the establishment is well maintained and any maintenance work is carried out with the least inconvenience to guests
  • At least 5 years experience within the hospitality sector in a management role. Preference will be given to applicants who have all-round hotel experience
  • Proven leadership and communication skills with the ability to motivate and energise other team members
  • Excellent organisational skills with the ability to multi-task and handle pressure whilst also reaching deadlines
  • Ability to abide by set group standards and procedures
  • Capable of working on their own initiative
  • A good understanding of financials and a strong awareness of competition
Interested candidates are requested to send an updated copy of their CV in MS Word format (your name in the file name) to Daniela using the 'Apply Now' button

About us: 
Quad consultancy is a boutique Human Resources Consultancy offering an array of bespoke services including recruitment, HR Advisory, Training & Development, Payroll Services and Salary Bench marking and Legal Advisory, amongst others.

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