Customer Service Representative

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Software Projects Ltd

Customer Service Representative

North of Malta
Posted date | 17/03/2017 Closing date | 16/04/2017
Full Time Entry
Customer support
Call Centre
Job Vacancy: Full-Time Customer Service Representative

Do you want to work in a fun, friendly environment? Do you like interacting with people? Do want to work in a relaxed atmosphere and be a part of a great team?

Join us at Software Projects as a Customer Service Agent, working on a Night, Night, Rest, Off basis consisting of 12-hour shifts

  • Be friendly and energetic
  • A good command of English is a must
  • Be customer oriented and have great customer care skills
  • Be able to identify customers’ needs to achieve satisfaction
  • Take the extra mile to engage customers
  • Handle complaints, provide appropriate solutions and follow up to ensure resolution
  • Be able to work on own initiative
  • Have Call Centre experience
  • Knowledge of MS
(Knowledge of Spanish will be considered an asset but is not a must)

Kindly submit your application to us using the 'Apply Now' button. An immediate start is available

About us:
Software Projects is a global online retailer, selling software products, eBooks and software services globally.

Established in 2003, Software Projects got started as a full-service web development agency, focusing on services to build, manage and grow online businesses. The company grew rapidly and expanded into multiple verticals.

In 2008, Software Projects became a SaaS (Software As A Service) vendor, providing a unified platform that featured CRM, Shopping cart, Helpdesk, Email Marketing, Affiliate Management and Analytics all rolled into one.

In 2015, Software Projects pivoted its business, re-inventing itself as a global online retailer, offering software products, ebooks and software services.

Customer Service Jobs in Malta are related to the roles which link the customer to the organisation and ensure the customer is satisfied with the product or service received. Jobs in customer service include customer support, technical support, front office, and call centre roles. Discover our customer service jobs in Malta.