Customer Care Agent (Swedish, Dutch or Japanese speaking)

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Customer Care Agent (Swedish, Dutch or Japanese speaking)

Posted date | 29/05/2017 Closing date | 28/07/2017
Full Time Experienced 24,000-25,000

Customer Care Agent (Swedish, Dutch or Japanese speaking) - Shift basis

In this Customer Care Agent job based in Malta, you will be providing superior game experience to customers with the aim to build and improve customer value, satisfaction and loyalty.

Reporting to the Regional Country Manager, your main responsibilities will include:

  • Nurturing and supporting player relationships via email and live chat
  • Supporting and contributing to the company’s CRM infrastructure
  • Seeking resolutions to customers’ queries and issues
  • Receiving, handling and translating customers’ KYC documents
  • Participating in the planning of customer engagement initiatives
  • Monitoring campaigns and promotions across all customer touch points
  • Acting as a point of contact to the Regional Country Manager

 

Experience

  • Previous experience in customer care is required
  • Experience in iGaming would be considered an asset

 

Skills

  • Native level of Swedish, Dutch or Japanese along with a good command of the English language
  • Strong communication and interpersonal skills
  • Content writing skills and the ability to write creatively
  • Proficiency in Microsoft Word and Excel

 

This Customer Care Agent (Swedish, Dutch or Japanese speaking) role is with an international group of companies offering a wide range of first-class online gaming products.

Job Reference Code: MT 7530/17

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Customer Service Jobs in Malta are related to the roles which link the customer to the organisation and ensure the customer is satisfied with the product or service received. Jobs in customer service include customer support, technical support, front office, and call centre roles. Discover our customer service jobs in Malta.