The Phoenix Group is a specialist in the development and exploitation of predictive statistical models for global sports betting markets.We are currently seeking highly motivated individuals to join our rapidly growing team in the company’s headquarters in Malta in the role
of First Line Support Officer.
The role of First Line Support Officer
involves monitoring and managing the company’s live operating processes. Full training will be given and, although generic IT literacy is a pre-requisite, no specific technical or betting industry experience is required. The main tasks of the role include:
Skills and requirements:
- Monitoring and managing data logistics processes live operating systems and applications by following agreed protocol and procedures.
- Testing content and function of sports betting applications
- Identifying, troubleshooting, reporting and escalating system errors
- Reliability & punctuality
- Enthusiasm and a positive attitude
- Attention to detail
- IT literacy – comfortable working in a technical environment and, at a minimum, proficient in Microsoft Office Applications and familiar with Windows Operating system.
- Availability for shift work
- Fluency in English
- Good written and verbal communication skills
The position of First Line Support Officer is a position that requires working on a roster basis, including morning, afternoon and night shifts comprising weekdays, weekends and public holidays. Interested applicants must be willing to work flexible hours according to the company’s requirements. Although not required; interest in sports wagering and previous experience in the field will be considered an asset.
A competitive remuneration package will be offered to successful candidates.
Kindly submit your application to us directly using the 'Apply Now'
Phoenix is a specialist in the development and exploitation of predictive statistical models for sports betting markets.
With headquarters in Malta and a workforce spread across three continents, Phoenix provides data, modelling and trading solutions for a wide range of global sports.
We are leaders in our field and pride ourselves on delivering profitable solutions through the use of cutting-edge data analytics and trading techniques.